Customer Assurance & Support

Special Bulk Purchase Discounts

We value our business clients and offer special discounts for bulk purchases. To take advantage of this offer, please follow these steps:

1. Email Your Request: Send an email to ym@ymtechprop.co.za with a detailed list of the products you wish to order in bulk. Please include:
- Product names and quantities.
- Any specific requirements or preferences.
- Your contact information.
- Company/Business name and registration number.

2. Receive Your Discount Code: After reviewing your request, we will provide you with a discount code tailored to your bulk order, offering significant savings.

3.Place Your Order: Visit our website and add the products to your cart. At checkout, enter the discount code to apply your bulk discount.

4. Complete Your Order: Fill in all required information, including your shipping address and any other details requested.

Thank you for choosing Y.M Techprops for your IT solutions needs. We are committed to providing high-quality products and exceptional service.

For any questions or further assistance, please contact us at ym@ymtechprop.co.za

Quality Assurance and Warranty

At Y.M Techprops, we ensure that all products and services meet the highest standards of quality. Our commitment includes:

- Rigorous Testing: All products and solutions undergo thorough testing to ensure they meet our strict quality criteria.
- Warranty: We offer a warranty on our products, covering hardware components, pre-loaded operating systems, and any faults. For new items, the relevant manufacturer’s warranty applies.

We also offer a 7-day ‘peace-of-mind guarantee’ on all products. If a purchase does not meet your expectations or serve its intended purpose, you can return it for a full refund.

Website Security

We prioritize your security with advanced digital encryption on our website, ensuring secure transactions and payments. Our payment system employs robust security measures, so sensitive details like credit card numbers and CVVs are not retained after your purchase. You will be directed to your bank’s secure payment portal when making a purchase.

Compliance with South African Consumer Protection Laws

Y.M Techprops adheres to the Consumer Protection Act (CPA), including:
- Providing quality goods and services.
- Ensuring products are in good working order and suitable for their intended purpose.
- Allowing cancellation within 7 days of receipt, as per the CPA’s requirements.
- Offering a warranty that aligns with the CPA’s standards.
- Ensuring customers are not pressured into purchasing more expensive items during the warranty period.

Compliance with the Protection of Personal Information Act (PoPIA)

We comply with PoPIA to safeguard your personal information. For more details, please see our Privacy Statement.

Compliance with the Electronic Communications and Transactions (ECT) Act 25 of 2002

In accordance with the ECT Act, Y.M Techprops ensures:
- Clear display of product and service prices on our website.
- Provision of our business name, contact details, and a brief description.
- The right to withdraw from electronic transactions before completion.
- The option to cancel certain electronic transactions without penalty.
- No unsolicited spam.
- Secure payment systems on our website.

Personal Data Security

Your personal information is confidential and accessible only to authorized employees, agents, and contractors bound by Non-Disclosure Agreements. All emails and newsletters from Y.M Techprops provide an option to opt out of further communications.

Dealing with Y.M Techprops

Y.M Techprops (Pty) Ltd is a registered company (Reg. No. 2024/015309/07).

Environmental Responsibility

We are committed to responsible and sustainable business practices. Any disposal of goods is carried out in an environmentally friendly manner, adhering to sound waste management standards.