Frequently Asked Questions
Welcome to Y.M Techprops! We’re proud to serve the South African community with top-notch technology tailored to your needs. Here’s everything you need to know about our products and services.
What is your returns policy?
You can exchange or return almost anything within 7 days of your purchase, just make sure that it's in original condition and remember to include the original packaging. If you'd like your money back, we can arrange that too - just read our Returns Policy. Copyright laws say that we can't accept returns of licensed software or games, unless they're defective of course. In certain cases, a handling fee may be charged to get your product back to us.
Where do you deliver?
We deliver anywhere in South Africa.
Where is my order? How can I track the status of my order?
You can track the status of your order in your account any time.
- Sign in to your account using your email address and password
- Select Track my Order
- Add your order number and the details will appear
As a first time user, how do I register with Y.M Techprops Online?
To register as an Y.M Techprops Online user, create a profile using your:
- Name
- Surname
- Email Address
- Password
- Re-enter Password (show Password)
- Cellphone Number
How do I buy something from Y.M Techprops Online?
- Step 1 – Select the product you would like to buy
- Step 2 – Select “ADD TO BASKET”
- Step 3 – Select “Proceed to Checkout”
- Step 4 – Enter your relevant Shipping and Billing address details (Make sure to fill in all 4 lines under the Shipping/Billing details). Please make sure the delivery address is available between 8:00 and 17:00 during weekdays as this is the time our couriers deliver.
- Step 5 – Select your payment method
- Step 6 – Select “Place Order” and you’re good to go!
-
Tips
– If you create a profile on our website, you won’t need to enter all your shipping/billing details every time you order. You can also view your past and current orders.– Please note that we cannot deliver to a P.O Box. If you would like it delivered to a PostNet or other postal service branch please make sure that they are aware of the delivery and will allow the delivery of your parcel.
I want to manage my Y.M Techprops Online account
You can sign in to your Y.M Techprops Online account at any time using your:
- Email Address
- Insert the code sent to your email address
You can update your details, delivery details, email address and many more by logging into your personal account
What if I forget my password?
Forgot Your Password?
No problem. You can reset your password now.
- Click on the Forgot password button
- Enter a valid email address
- A secure link will be sent to your email address
- Click on the link and select a new password
Change Your Password
It's a good idea to change your password periodically. You can change your password on your Y.M Techprops Online account overview page.
To change your password:
- Sign in to your account using your email address and password
- Go to your Account Overview page
- Go to the Profile section and select password
- Change your password
- You can begin using your new password immediately.
How do I update my Email address?
You can update your email address in your account any time.
Here's how:
- Sign in to your account using your email address and password
- Select Account Overview
- Go to the Profile section and select Email Address
- Update your Email address
How do I sign up for your newsletters?
You can sign up for our newsletter from any page of the Y.M Techprops Online pages.
Look for the Sign Up to a newsletter and supply us with:
- Valid email address
You will now have access to the most up to date information regarding trends, specials and promotions
How do I use an Y.M Techprops Gift Card?
You can use an Y.M Techprops Gift Card at any time .
Keep your gift card until you receive your order and are sure you're satisfied with it. If you return or cancel items that you paid for using a gift card, the amount charged to the gift card will be refunded onto the gift card.
What if I lose my Y.M Techprops Gift Card?
We can replace the remaining balance on a lost, stolen or damaged gift card, as long as you have the original purchase receipt. Please visit the website.
What if I return items bought with my Y.M Techprops Gift Card?
You can return items purchased with gift cards in accordance with our refund policy .The return amount will be credited to your gift card within 24 hours of the time we receive it. If you no longer have the gift card, visit the website to request a new one.
How do I change my delivery Information?
You can update your delivery address in your account any time.
Here's how:
- Sign in to your account and select Account Overview
- Go to the Profile section and select Delivery Addresses
Where is my order?
You can track the status of your order in your account any time.
- Sign in to your account using your email address
- Select Track my Order
- Add your order number and the details will appear
How do I view my order history?
You can view your order history in your account at any time.
- Sign in to your account using your email address
- Select Order History
- Select the relevant time frame or you can choose to view all
How do I start and manage my Wishlist?
- Sign in to your personal account using your email address and password
- Select items in the usual manner
- Click on the Add to wishlist button
- You can move items between your Cart and wishlist as often as you want
Incorrect items or quantity delivered
Should the incorrect items or quantity of items be delivered to you, you need to notify Y.M Techprops immediately so that we can rectify the situation.
You can choose to notify us by:
- Phone on +27 68 292 5500
- Email at ym@ymtechprop.co.za
We will get someone to uplift the incorrect items and replace them with the correct items at no additional charge to you
Damaged or faulty items delivered
Should the items you receive be damaged or faulty, you need to notify Y.M Techprops within 24 hours of delivery.
You can choose to notify us by:
- Phone on +27 68 292 5500
- Email at ym@ymtechprop.co.za
We will get someone to uplift the damaged or faulty items and replace them with the correct items at no additional charge to you
How do I exchange a product?
Should you wish to exchange items, you need to notify Y.M Techprops within 24 hours of delivery.
You can choose to notify us by:
Phone on +27 68 292 5500
ym@ymtechprop.co.za
Do you offer discounts for bulk purchases?
Yes, we provide discounts for bulk orders. If you’re ordering in large quantities or have a big project, please contact our sales team to discuss pricing options and get a customised quote.
What payment methods can I use?
We accept a range of payment methods, including major credit cards, EFT, and PayPal. All transactions are secure and processed through our trusted payment gateway.
How can I contact your customer support team?
You can reach our customer support team via email at ym@ymtechprop.co.za or by calling +27 68 292 5500. Our support hours are Monday to Friday, 9 AM to 5 PM. We’re here to help with any questions or concerns.
Where can I find updates on new products and promotions?
Stay updated with our latest products, promotions, and news by subscribing to our newsletter on our website or following us on social media platforms like Facebook, Instagram, and Twitter.
How do I return a product?
Should you wish to return items, you need to notify Y.M Techprops within 24 hours of delivery.
You can choose to notify us by:
Phone on +27 68 292 5500
ym@ymtechprop.co.za
Can I return sale items?
Sale products can be returned and the reduced selling price at the time of the purchase will be credited to your selected method of payment
Are stock levels guaranteed?
As a result of our competitive pricing and the significant demand for our diverse stock items, we cannot guarantee stock availability. In the event that an item you purchase on our website sells out before we can secure it from our suppliers, we will promptly reach out to discuss either finding a comparable alternative product or issuing a refund for your purchase.
As a result of our competitive pricing and the significant demand for our diverse stock items, we cannot guarantee stock availability. In the event that an item you purchase on our website sells out before we can secure it from our suppliers, we will promptly reach out to discuss either finding a comparable alternative product or issuing a refund for your purchase.
Can I request a quote for a bulk order?
Yes you can, please reach out to ym@ymtechprop.co.za
Is express shipping available for urgent orders?
Express shipping is not available online, please contact ym@ymtechprop.co.za
for urgent requests.
How do I know if my order was successful?
Our site will send you an automatic e-mail thanking you for your order, should
you receive that, your order has been placed successfully.
How do you protect my personal information?
Your privacy is important to us. We adhere to strict data protection policies to ensure your personal information is secure. You can review our privacy policy on our website to understand how we handle and protect your data.
Who is your courier?
The Courier Guy
Y.M Techprops adheres to highest industry standards to protect your personal information. Your credit card information and personal details are encrypted during transmission using SSL (secure socket layer technology), which is widely used on the Internet for processing payments. Our entire website is SSL protected. We take your security seriously.
Thank you for choosing Y.M Techprops! If you have any other questions or need assistance, don’t hesitate to get in touch. We’re committed to providing you with excellent service and high-quality tech .
